Support
People who know your setup.
Reply times by plan, a help center written from the app, and on Enterprise a named contact who builds your first sets with you.
Reply times
Starter72 hEmail
Growth24 hEmail
Pro12 hEmail
Enterprise4 hPriority, a named contact
The same times show in the app under Settings > Help.
Ways to get help
01Help center14 guides, from getting started to your ERP, written from how the app works.
02In the appSettings > Help, with your plan's reply time.
03Enterprise onboardingLuxe builds up to 10 bundle sets and a rewards ladder, installs and tests your theme set-up.
04Talk to salesFor volume above 10,000 Luxe orders a month, or questions before you install.
Questions
Do you set it up for me?
On Enterprise, yes. On other plans, the help center walks through each step, and support answers questions by email.
Where are status updates posted?
Status updates are posted on this site and emailed to merchants.